Frequently asked questions

  • How long does shipping usually take?
  • Are you still shipping during Covid-19?
  • What is the defective unit warranty on ZUMY Products?
  • What if I try ZUMY and it isn't a good fit?
  • Could I use ZUMY on my Desktop Monitor?
  • Can I use ZUMY with my Apple Laptop?
  • Why is ZUMY's light so soft compared to other lights like ring lights?
  • Could I clip ZUMY to something else other than my laptop? How wide does ZUMY's clip open to?
  • I wear glasses and hate the odd glowing rings you get from ring lights, does ZUMY eliminate the reflection?
  • How bright is ZUMY's light?
  • Does ZUMY work with USB-C?
  • Can I use ZUMY with an iPad or tablet?
  • Can I use ZUMY with my smart phone?
  • Does ZUMY cover my laptop camera?
  • Will ZUMY's clip damage my laptop screen?
  • What is ZUMY's color temperature?
  • Will ZUMY drain my laptop battery?
  • Where is ZUMY made?
  • How do I change the light bulbs?
  • How long does shipping take?
  • What's my tracking number?
  • How do I start a return?
  • Does ZUMY offer free returns?
  • What is your defective unit warranty?
  • What if I try ZUMY and it isn't a good fit for me?
  • Who do I contact for bulk inquires orders?

General

How long does shipping usually take?

- US shipments take just a few days.

- International shipments vary depending on location.

- EU takes approximately 19-20 days.

Are you still shipping during Covid-19?

Yes!

What is the defective unit warranty on ZUMY Products?

ZUMY’s warranty is 1 year.

What if I try ZUMY and it isn't a good fit?

ZUMY has a satisfaction guarantee, so if ZUMY doesn’t fit your needs, you can return it for a full refund.

Product

Could I use ZUMY on my Desktop Monitor?

ZUMY was designed for Laptops. It will only clip to Desktop Monitors that are less than ½” thick.

Can I use ZUMY with my Apple Laptop?

Yes, but it may need an adapter. ZUMY is powered by a standard USB-A port, so if your Apple Laptop has a USB-A port you are all set. If your laptop only has a USB-C port like many more recent Apple products, you will need a USB-A to USB-C adapter. These adapters are readily available on Amazon.

Why is ZUMY's light so soft compared to other lights like ring lights?

ZUMY's design includes a unique combination of diffusion layers combined with light source separation in its unique expandable cavity that other lights just cannot achieve because the light source is too close to the surface.

Could I clip ZUMY to something else other than my laptop? How wide does ZUMY's clip open to?

Yes, you can clip ZUMY to just about anything if it's under 1/2-inch. ZUMY's clip opens to 1/2 inch.

I wear glasses and hate the odd glowing rings you get from ring lights, does ZUMY eliminate the reflection?

ZUMY does not eliminate the reflection altogether, but due to ZUMY's highly diffused light, it reduces the reflection you see in the glasses significantly. In Addition, because Zumy's shape is not a circle, the odd glowing "eye-within-the-eye" effect that you see with a ring light is eliminated.

How bright is ZUMY's light?

ZUMY is remarkably bright yet maintains a soft feel due to its proprietary design. ZUMY is much brighter than the cheap selfie clip-on lights that are battery-powered. ZUMY has 4-light levels with a lux of 100/200/300/400 Lux.

Does ZUMY work with USB-C?

Unfortunately, ZUMY is powered by the standard USB-A, but you could use an adapter that most mac owners are familiar with. You can readily find a USB-A to USB-C adapter online or at any consumer electronics store for under $8 USD.

Can I use ZUMY with an iPad or tablet?

You can, but keep in mind ZUMY's power source is a USB so you will most likely need a USB adapter or plug ZUMY into a power outlet.

Can I use ZUMY with my smart phone?

You can, but keep in mind, ZUMY is powered by USB, so you may need an adapter or use an outlet. Also, please keep in mind ZUMY was not designed for phones, and it is about the same size as most phones which could be a bit cumbersome for some people.

Does ZUMY cover my laptop camera?

Not at all. ZUMY can be placed anywhere along the top of your laptop so no need to block the camera lens. Just move ZUMY to the left or right of the camera. There is no benefit to having ZUMY exactly in the middle.

Will ZUMY's clip damage my laptop screen?

Not at all. ZUMY's clip has protective foam padding, and the clip pressure is very minimal. (Less than 8oz per square inch of pressure) (226grams).

What is ZUMY's color temperature?

ZUMY's color temperature is 3,500 K which creates a very soft light for most indoor environments.

Will ZUMY drain my laptop battery?

ZUMY's LEDs are remarkably efficient and only pull 2-8 watts depending on the light level chosen. For comparison, the average laptop pulls 90 watts, so the drain is minimal.

Where is ZUMY made?

Conceived, designed, and managed in California & manufactured in China.

How do I change the light bulbs?

Great News! You do not have to! ZUMY is powered by LED, and they last for over 15,000+ hours. That is 10-20 years of normal use!

Shipping & returns

How long does shipping take?

- US shipments take just a few days.

- International shipments vary depending on location.

- EU takes approximately 19-20 days.

What's my tracking number?

Once your order is prepared you will receive an automated email with the shipping information and tracking number. 

How do I start a return?

Simply return ZUMY to the following Address and we will process a full refund:

ZUMY 
108 Giralda Circle
Palm Desert, CA 92260 

Does ZUMY offer free returns?

Yes, ZUMY offers a full refund. Simply return your shipment to the following address:

ZUMY
108 Giralda Circle
Palm Desert, CA 92260 

Warranty

What is your defective unit warranty?

ZUMY’s warranty is 1 year. Simply contact us at support@zumy.us and we will get your claim started. 

What if I try ZUMY and it isn't a good fit for me?

ZUMY has a satisfaction guarantee, so if ZUMY doesn’t fit your needs, you can return it for a full refund.

Bulk inquires

Who do I contact for bulk inquires orders?

Please contact info@zumy.us with the quantity of your inquiry and the location of the Ship-to.